Block management has been at the core of our business for many decades, so we have seen and heard most issues that arise. Here are the top questions we most often get asked by freeholders and leaseholders, together with our answers.
Why does a building need to be managed?
There is much to be done if the leaseholders are to receive the services promised in the leases and the building kept in good repair including: insurance; bills paid; services maintained; local authority and legal requirements must be met.
The leaseholders’ have a significant capital investment in their flats and Seel & Co believe that this must be maintained and their individual rights of enjoyment of the flats ensured.
What is ARMA?
The Association of Residential Property Managers (ARMA) is the leading trade association for this property sector. ARMA-Q is a self-regulatory regime for ARMA members which aims to improve standards across the sector being overseen by an independent regulatory panel.
Seel and Co is also regulated by the Royal Institution of Chartered Surveyors (RICS) and The Financial Conduct Authority (FCA), as well as relevant bodies for Lettings, Auctions, and Sales.
For more information download the Consumer Guide.
What is the Customer Charter?
Seel and Co Ltd are members of and regulated by both the RICS and ARMA in the management of Service Charges and adhere to their Codes of Professional Conduct.
In addition, we hold appropriate PII cover, are members of the Property Ombudsman Scheme and have client money protection in place.
What is Right to Manage (RTM)?
Right to Manage (RTM) is a provision in the Commonhold and Leasehold Reform Act 2002 for Leaseholders to force the transfer of the management of a building to a special company set up by the Leaseholders. Certain conditions need to be met and specific notices issued.
RTM does not necessarily mean self-management. The right to manage is simply a transfer of responsibility and decision-making. Leaseholders should not be tempted to view RTM just as a route to do-it-yourself management unless the building is small (no more than, say, six flats) the day-to-day management may be best left to a professional managing agent.
Management is a job which requires certain knowledge and experience and carries with it great responsibility.
How often should a landlord's electrical installation be assessed to ensure they meet current electrical safety regulations?
Every five years. For further information in a guide book Electrical Safety in Communal Areas click here.
What is engineering insurance?
Engineering insurance in flats is usually for lifts but can sometimes include pressurized water systems, automated gates and other machinery.
As part of the policy independent inspections are conducted to meet The Lifting Operations Lifting Equipment Regulations 1998.
Gas boiler and flue safety
General legislation and health & safety
Leasehold Valuation Tribunal (LVT)
Living in leasehold flats